Frequently Asked Questions
Shopping and delivery
Where is Green Life Appliances located?
Our showroom is at No. 175 New Moor Street, Colombo 00120, Sri Lanka. Opening hours: Monday to Friday 9 am to 5 pm, Saturday 9 am to 2 pm, closed on Sunday.
Do you deliver island-wide?
Yes. We deliver to every province in Sri Lanka. Delivery is free on orders over Rs 5,000. Below that, standard delivery is Rs 500 (3 to 8 working days) and express delivery is Rs 1,000 (1 to 3 working days).
How can I pay?
You can pay by cash or by bank transfer. We do not offer instalment plans.
What are your opening hours?
Monday to Friday 9 am to 5 pm, Saturday 9 am to 2 pm, closed on Sunday.
How do I know if a product is in stock?
Each product page shows whether it is available. If something you want is sold out, call us on 0776882898 and we will tell you when it is back.
Brands
Is Green Life the official GreenChef agent in Sri Lanka?
Yes. Green Life Appliances is the authorised GreenChef agent for Sri Lanka. We stock GreenChef pressure cookers, gas stoves, mixer grinders and non-stick cookware.
What is the difference between Green Life and GreenChef?
Green Life is our own brand of everyday kitchen appliances: gas cookers, rice cookers, kettles, food choppers, air fryers and sandwich makers. GreenChef is the brand we represent as authorised agent, best known for pressure cookers, gas stoves, mixer grinders and non-stick cookware. Both come with a 1-year warranty.
Warranty, returns and repairs
What warranty do your products have?
Our products carry a warranty against manufacturing defects from the date on your invoice: 1 year. Keep your e-invoice. Full details are on our Warranty & Repairs page.
My appliance needs a repair. What do I do?
Call 0776882898 or email support@greenlifesl.lk with your invoice number and the fault. You send the product to our service centre. If it is a manufacturing defect within warranty, we repair or replace it free and deliver it back free. If it is not covered, we give you the cost first and only repair it with your approval.
I bought from a shop or dealer. Can you help?
Please contact the dealer you bought from first, with your invoice and warranty card. They pass the case to us if needed, and we return the repaired item to them for you.
Can I return a product or get a refund?
We do not give cash refunds for a change of mind. If an item is faulty or not what you ordered, contact us within 7 days of purchase and we will exchange it, with collection and delivery free. See Returns & Exchanges.
Products
Are your electrical appliances made for Sri Lankan power?
Yes, our electrical appliances run on 230V, the standard supply in Sri Lanka.
Still have a question?
Our team answers by phone, WhatsApp and email, Monday to Friday 9 am to 5 pm and Saturday 9 am to 2 pm.