Returns & Exchanges

This policy covers products bought directly from Green Life Appliances, online or at our showroom. Every direct purchase comes with an official e-invoice from greenlifesl.lk, sent to your email. If you bought from one of our authorised dealers, see Bought from a dealer below.

Faulty or wrong item: 7-day exchange

If your product has a manufacturing defect or a technical fault, or you received the wrong item, contact us within 7 days of the purchase date on your invoice.

• We collect the item and deliver the replacement free of charge.
• Our quality team checks the item to confirm the fault before the exchange.
• A wrong item must come back unused, in its original condition and packaging.
• Please have your e-invoice number ready.

After 7 days, a fault is handled as a warranty repair. See Warranty & Repairs.

Refunds

We do not give cash refunds for a change of mind, so please choose carefully. A fault confirmed within 7 days is put right with an exchange or store credit.

Sale and promotion items

• Discounted items are final sale and cannot be exchanged for a change of mind. The warranty still covers manufacturing defects on sale items.
• If you exchange an item bought in an online promotion, the exchange value is the promotional price you paid.

Gifts

If you received a Green Life product as a gift, ask for the invoice number to be written on or attached to the product so we can deal with any claim.

Bought from a dealer

If you bought from one of our authorised dealers, please contact that dealer first with your invoice and warranty card. The dealer holds your sale record and passes the case to us when needed. We repair the item at our service centre and return it to the dealer, who hands it back to you.

Order cancellations

You can cancel an order at any time before it is dispatched. Once it has been dispatched it cannot be cancelled. If we are ever unable to fulfil an order, we will tell you promptly and refund any payment you have made within a reasonable time.

Contact us

Call 0776882898 or email support@greenlifesl.lk with your invoice number, the product and a short description of the problem (a photo helps). We are open Monday to Friday 9 am to 5 pm and Saturday 9 am to 2 pm.