Warranty & Repairs

Green Life's service centre handles warranty repairs for Green Life, GreenChef and Brewine appliances, from gas cookers and rice cookers to mixer grinders and air fryers, bought from us or from our authorised dealers. As the authorised GreenChef agent for Sri Lanka, this is also where GreenChef customer care starts.

Warranty period

Every product bought from Green Life Appliances has a warranty against manufacturing defects, from the date on your invoice. The warranty is 1 year. Please keep your e-invoice.

Who can claim

Claims made directly to us need the official Green Life e-invoice from greenlifesl.lk, issued in the name and email address used for the purchase, whether you bought online or at our showroom. If you bought from a dealer, claim through the dealer (see below).

How a warranty repair works

1. Contact us on 0776882898 or at support@greenlifesl.lk with your invoice number, the product and the fault. A photo helps.
2. Send the product to our service centre. You cover the cost of sending it to us. If it is easier, we can arrange a courier pickup and give you a return label, and the courier charge is added for you to pay.
3. We inspect it and tell you what has gone wrong.
4. Manufacturing defect: we repair it or replace it free of charge and deliver it back to you free.
5. Not covered by the warranty: we tell you the cost first and only carry out the repair once you approve it. The repair cost and the delivery back to you are paid by you.

In the first 7 days after purchase, a faulty item is exchanged and collected free of charge. See Returns & Exchanges.

Typical repair time: 3 to 14 working days from when the product reaches our service centre.

What the warranty does not cover

• Household products used for commercial purposes, for example in a restaurant, canteen or catering business.
• Misuse, overuse, or use that does not follow the instructions.
• Accidental or physical damage.
• Repairs or changes made by anyone other than Green Life or its authorised dealers.
• Normal wear, such as a non-stick coating wearing down after long, heavy use.

Bought from an authorised dealer

1. Contact the dealer you bought from, with your invoice and warranty card.
2. The dealer checks what they can do and, if needed, passes the case to us.
3. Our service centre repairs the product and returns it to the dealer, who hands it back to you.

We work through the dealer because the dealer made the sale and holds your purchase record.